
PRESENTS
Quality Management System Intensive
Online Content
Opens: 6 May 2025
Closes: 31 August 2025
"Quality means doing it right when no one is looking" – Henry Ford
"Quality is the sum of many things: our systems and processes, our commitment to learning, the way we engage and treat our clients, our teams and so much more. It manifests itself in many ways including consistency of delivery and exceeding client expectations"- Kelvin Deer - ABN
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Australian Bookkeepers Network: The QMS Intensive

The ABN Approach to QMS
ABNs 2-speed approach to QMS is designed to provide help at your desired level. We are being driven to document our QMS as a Code of Conduct requirement. If we don’t have one, we are breaching the Code and may be subject to TPB sanction. ABN is driven to ensure all our members comply with their Code obligations and our 2-speed approach puts you in the drivers seat to choose the pathway that matches your desired QMS result and the time you intend to devote to it. ABN’s 2-speed includes:
- Supported Approach: The QMS Intensive
- Assisted Approach: QMS Manual
Supported – QMS Intensive
Supported Approach: ABN has created The QMS Intensive which is designed to produce a QMS document that is highly customised. The QMS Intensive walks you through a systematic and structured build process with appropriate instructional material and videos. It is supported with some of our templates and checklists while demonstrating how you incorporate your existing quality management tools into the final document. Importantly the end product is a documented QMS that is truly reflective of your business.
Assisted – QMS Manual
Assisted Approach: ABN has created a manual that will assist you as you work through the build process of your QMS that will comply with the TASA Code of Conduct requirements. The manual will be located in the Member Section of the ABN Members website and is provided free of charge to members. If you are not an ABN Member go to www.austbook.net
Quality and your QMS
I think we can all appreciate that quality is no accident. Henry Ford is credited with the quote “quality means doing it right when no one is looking” and that is so true. So how do we ensure that quality just happens and it is definitely no accident? Planning, process, systems, risk management, ethics, team supervision, training, continuous improvement and customer focus are all important elements that play a part. You can build templates, checklists and procedures and they play an important part. A documented QMS, when done right, ties the various elements together.
Your QMS Obligation
Legislation was introduced affective from 1 July 2025, requiring us to document our Quality Management System (QMS). The Tax Practitioners Board (TPB) have released an Information Statement TPB(I) 48/2024 that provides some guidance for minimum inclusions that address your Code of Conduct Obligations. It is this change by the regulator that changes a QMS from a 'nice to have' to a 'must have'.
Australian Bookkeepers Network (ABN) is committed to assist you in meeting your legal obligations. It is also committed to the pursuit of quality and to assisting its members in the documentation of their QMS.
Contact Us
If you have any questions or need further information, please feel free to reach out to us. You can find our contact details on the Contact Us page. We're here to assist the bookkeeping industry in any way we can, and our Member Services team would love to hear from you.
Our QMS Architect
ABN Intensive: A team effort driven by a project leader
A project of this type draws heavily on all of an organisations resources including IT, marketing, support as well as content creation. ABN wishes to acknowledge the support and contribution of its team that has made ABN’s QMS Intensive. Every project needs a leader and ABN wishes to especially acknowledge the contribution of its QMS Intensive architect Kelvin Deer.
Kelvin Deer
ABN Director
Kelvin is one of the founding principals of the Australian Bookkeepers Network (ABN) and has been a Certified Practicing Accountant for over 30 years. Kelvin is passionate about business development and providing innovative learning and training to the bookkeeping industry. He plays an active role in ABN research, events and the provision of technical resources. Kelvin is also the architect behind ABN’s acclaimed Pillars of Public Practice and Bookkeeper Radio videocasts. He enjoys seeing bookkeepers develop their businesses into profitable enterprises.
QMS Intensive
QMS Chapter 1
Understand the requirements of a QMS |
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KICKING OFF ON THE 6TH OF MAY 2025

Don't miss this
Its your opportunity to build a document that you are proud of and will get an enduring benefit from into the future
Self-paced
Electronic
Low Cost
Tailored to your business.
Comply with the new law
Great Practice Management Resource
Valuable introspective of your business
Valuable CPE
Availability may be extended
Closure Notice period - 30 days
QMS MADE POSSIBLE BY...
ABN Members committed to driving quality into everything they do
General Questions
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QMS Intensive-centric Questions
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